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"Visit to X Ray - Downe (Treated like Gold)"

About: Downe Hospital / Radiology

(as a relative),

We took our elderly mother for an x ray at the Downe in October 2023 for a chest x-ray.  We were greeted by a lovely receptionist called Maria who was more than helpful.  My Mum was taken for an x ray and we were told that we would get the results in 10 days.  Niamh came out within minutes looking for us and requested that we go straight to see a nice doctor called Andrew who belonged to Urgent care. Who was very attentive and looked after my Mum very well.  If it had not been for Niamh we would not have had my Mum escalated as quick, both my self and my sister are indebted to Niamh and extremely proud and grateful of each person that we dealt with at the Downe hospital during our visit. Well done and keep up the great work that you are currently doing.

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Responses

Response from Catherine Downes, CT Superintendent Radiographer, Surgery - Radiology, South Eastern Health & Social Care Trust nearly 2 years ago
Catherine Downes
CT Superintendent Radiographer, Surgery - Radiology,
South Eastern Health & Social Care Trust
Submitted on 25/10/2023 at 11:45
Published on Care Opinion at 11:45


Thank you so much for taking the time to acknowledge how positive your experience was for yourself and your Mum while attending the Downe x-ray and urgent care departments recently, I hope your Mum is recovering well. The staff work so hard each day to provide the highest quality service and when feedback is received it is hugely welcoming and gives the team a great boost. Again thank you for your valuable feedback which will be shared with the team.

Kindest regards

Catherine

Site Lead Downe X-ray.

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