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Receptionist and physio were patient.

Posted By snowtd68

"Receptionist and physio were patient."

About: West Cornwall Hospital (Penzance)

(as a service user),

Appointment @ physio was fine.

Receptionist very nice & grateful for my patience as she was speaking to a patient on the phone.

Also the physio was patient as I updated him.

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Responses

Response from Becky Osborne, Governance and Performance Lead, Therapies, Royal Cornwall Hospitals NHS Trust about a year and a half ago
Becky Osborne
Governance and Performance Lead, Therapies,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/11/2023 at 13:38
Published on Care Opinion at 13:38

Dear snowtd68

Many thanks for taking the time to tell us about your recent experience of attending a physiotherapy appointment at West Cornwall Hospital. I am so glad to hear that the Receptionist was pleasant and that you found the Physiotherapist to be patient when you spoke to him. I will share your feedback with the teams and I know they will appreciate your kind words.

Many thanks and best wishes

Becky Osborne

Therapies Governance & Performance Lead

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