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Amazing patient care

Story from nhs.uk

"Amazing patient care "

About: Royal Hallamshire Hospital

I’d like to say a massive thank you to the ward i1 - outstanding care this weekend when I was referred from Barnsley. The doctor I was first class, made me feel completely at ease, relaxed and was really friendly. I was treated quickly attentively and felt really at ease. Exemplary service. No negative comments for this ward.

Massive downside for this hospital and I would class it as a patient failure is the pharmacy situation, the Sunday I was in, the pharmacy was closed - I had to wait 4 hours to be provided with 2 out of 3 of my items from the oncall pharmacist unfortunately the doctors have no control over this. The last item was posted to me….a failing for patients. I hope this is resolved

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust nearly 2 years ago
We are preparing to make a change
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 07/11/2023 at 14:19
Published on Care Opinion at 14:52

Thank you ever so much for taking the time to share your recent experience of care. We are really pleased to read that you felt well cared-for by all staff on ward I1. It is good to read that you felt put at ease by the doctor, and that staff were attentive.

We are sorry to read about your discharge experience and that this was quite a lengthy process.

Our Organisational Development team are currently piloting an initiative which aims to reduce delays to discharge due to waiting for medication to take home. The aim of this project is to seek additional information from patients about their existing medication within 24hrs of admission so that only new or amended medications are prescribed to take home (rather than all medications), which will hopefully lessen the burden on junior doctors when writing prescriptions and reduce the number of items needing to be dispensed, leading to time savings. This is being piloted in a targeted area at present but the aim following the pilot would be to roll this process out to more wards. I hope that this gives you some assurance that we are seeking to improve the discharge process and reduce delays to receipt of discharge medication.

However, if you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.

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