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"Everyone I met was friendly, efficient, reassuring, and helpful"

About: Grantham & District Hospital / Trauma and orthopaedics Lincoln County Hospital / pre-operative assessment Lincoln County Hospital / Trauma and orthopaedics

(as the patient),

I have had several previous arthroscopies, on both knees, where, in basic terms my kneecaps were smoothed and flushed out, and always under a general anaesthetic. This time I had to travel to Grantham Hospital, where I had never been before.

Firstly, my pre-op at Lincoln hospital a week earlier was very efficient. I had a lovely nurse called Geraldine, who explained everything brilliantly, and then I saw a friendly young man called Joseph, who did my bloods, ECG etc.

So, Grantham. On the day of the op., I had to be there early, and was taken to my bed in a bay of four. My assigned nurse, Melissa, arrived shortly and introduced herself.

I was the first one to go for my op in our bay, so everything was done quickly and efficiently, but didn't feel rushed at all.

Melissa and a student nurse, Lucy, did all the usual obs (temp, BP, SATs, etc.), and lots of form filling! I was then visited by the anaesthetist. (I wish I could remember his name.) Another lovely, friendly member of staff.

However, I was under the impression I would have a general anaesthetic like all the other times, but I was to have a spinal. (Less risks, etc.) This was slightly terrifying to me, but he was very reassuring, as was Melissa. He also said he would give me a sedative, as I was nervous.

Next came the consultant/surgeon, Mr. Sakthivel, obviously a busy man.  But he was very pleasant and explained everything about the operation, and answered any questions I had.

I then was asked to get changed into the gown, etc., and Melissa walked me to theatre.

After all my details were checked, I met up with the anaesthetist again, he had another gentleman with him and a student. (Again, I wish I could remember their names.)

Both of them assisted, and were amazing. So reassuring, the student held my hands whilst I had the spinal, and I did squeeze hard. It turned out, I presented a bit of a problem getting the needle in (I think it's easier with skinnier people), but it was put in and I lay on the trolley. I was then given my sedative, and was taken into theatre.

In theatre, a sheet was put up so I couldn't see anything, felt a bit like being in a tent. (But not claustrophobic). I was very relaxed and almost dozed off a couple of times. I felt, what I thought, was the trolley moving, the anaesthetist was with me the whole time, and then I was told "they're finished". Honestly, I didn't even know they'd started. Time must go super fast in theatre.

So I was then taken into recovery, where I had another brilliant nurse. The anaesthetist came to see me, while I was there too. After a short while I was taken back to the ward, and "slid" perfectly into bed.

As I had a spinal, I was awake, and once the sedative had worn off, quite alert too. I couldn't feel anything from the waist down. I was brought some water, a cuppa and some biscuits.

Then about an hour later, lunch was served. I never have much expectations when it comes to hospital food, but it has definitely got better over the years. My roast chicken dinner, followed by crumble and ice cream was very nice indeed.

Gradually I started to get the feeling back in the lower half of my body. Melissa brought me some crutches, and observed closely when I first got out of bed.

Shortly after that, I was able to go home. Melissa brought the discharge paperwork, explained everything to me... what had been done to my knee, explained what I should do next, booking nurse appointments etc.

When my son arrived, I was walked down to him with Melissa, (I could have had a wheelchair), she came right out to the car with me. The 20 minute drop off area is perfect, makes everything so much easier.

I will get a letter in the post for an appointment to see the consultant. I had heard good things about orthopaedics/surgery at Grantham hospital, and I certainly wasn't disappointed. 

Everyone I met was chatty, friendly, efficient, reassuring, helpful, Melissa in particular. (And Lucy the student nurse.)

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 6 months ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 31/10/2023 at 08:01
Published on Care Opinion at 08:01


Dear Marika

Wow thank you so much for these comments and I will share with pre operative team and all of the unit team and theatres – it’s a truly amazing story and one which, as the unit matron, makes me feel very proud of the service you have been given to make your journey the best we can offer

All of the named nurses will be thrilled to be personally mentioned in your journey and I will ensure they see this and including the kitchen for the food service as it has got a lot better over the years, I can agree with you there, it’s very good at Grantham.

It’s really good to read that everyone was friendly and efficient and you were re assured throughout all of it through to your discharge and thank you one again for sharing this with us

I hope you are recovering well

KR

Julie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Marika (the patient)

Thank you Julie.

How lovely to receive a reply, I really wasn't expecting one. Having worked for the NHS myself, I know how busy you all are!

I am recovered ok thank you.

Kind regards

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