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"Receptionists"

About: The Clapton Surgery

(as the patient),

My experience of GPs and nurses at this surgery has been mostly good. However I find the phone manner of some of the receptionists unacceptable. They have, on several occasions, hung the phone up on me before I’d finished speaking, they regularly cut me off when speaking and I find them generally incredibly rude. This is has been the case on 9 out of 10 occasions that I have called the surgery.

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