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"Psychology"

About: Mountainhall Treatment Centre / Psychology

(as the patient),

I got referred to psychological therapist Elaine at Mountainhall Treatment Centre Dumfries from a mental health nurse through my doctors. To cut a long a story short. I was suffering from anxiety and depression.

Elaine help me though it, she is really good at her job, getting you at ease and relaxing so you open up to her which I did for about 1year. Then we opened a box which she couldn't work with, passed me onto Jackie clinical psychologist adult mental health nurse who I am with now, and just about to start eye movement desensitization and reprocessing. I would like to thank Elaine for all time and patient with me.

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway nearly 2 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 24/10/2023 at 07:48
Published on Care Opinion at 07:48


picture of Michaela Cannon

Dear warmjb67,

Thank you for taking the time to provide us with your feedback. I am pleased to hear that you have had such a positive care experience.

I have forwarded your comments to the member staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

Best wishes for your ongoing journey.

Kind regards

Michaela Cannon

Patient Feedback Officer

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