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Staff are positive and give unique support

Posted By sambaqm99

"Staff are positive and give unique support"

About: Community Forensic Services / Assertive Transition Service (ATS) The Wells Road Centre

(as a service user),

My experience within the mental health services have been both positive and negative, I have had many ups and downs.

Staff/patient dynamics can differ greatly, dependent on what staff are available and the rapport I have with them.

On the other hand, the support I have received from then staff and doctors have been positive and beneficial to me stability of the mental illness I face.

The prescription eventually prescribed correctly has played a major fact in my progression, we still have work to complete towards greater progress for my moving forwards, within the mental health services.

Although, I have never accessed the service from ATS, this was never offered to me in previous placements, I do feel the support I get from all the ATS staff is a positive, unique support in its own sense, I feel I am treated as an equal, as a person, not as a patient.

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Responses

Response from Emma Robinson, Service Manager, Wells Road, Nottinghamshire Healthcare NHS Foundation Trust 7 months ago
Emma Robinson
Service Manager, Wells Road,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/10/2023 at 15:55
Published on Care Opinion at 15:55

Dear Sambaqm 99,

Thank you for your recent post regarding your experience at The wells Road Centre. It is nice to hear the feedback with regards to you feeling supported by the staff and the doctors and you found this beneficial and positive.

I am sorry that some of your experiences have been up and down and at times you have felt that the staff/patient dynamic differs on what staff are available and the rapport you have with them. If you would like to discuss this further with me, please feel free to contact me and I can address these issues with the team.

It is nice to know that you are feeling positive about your future moving forward and I am pleased that your prescription is working for you and aiding recovery.

I will pass on your positive feedback to our ATS colleague's I am sure they will be delighted to hear that you feel that they are making a difference and you are treated as an equal and not a patient.

Kind Regards,

Emma Robinson

Service Manager

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Response from Nikki Chambers, Community Forensic Service Manager, Community Forensics, Nottinghamshire Healthcare NHS Foundation Trust 6 months ago
Nikki Chambers
Community Forensic Service Manager, Community Forensics,
Nottinghamshire Healthcare NHS Foundation Trust

Community Forensic Service Manager ATS

Submitted on 02/11/2023 at 14:55
Published on Care Opinion at 14:55

Hi sambaqm99

Further to the response from the WRC, I would like to thank you from the ATS service for your valuable feedback.

I'm pleased you have had a positive experience with ATS and that they value you as a person and you are treated as an equal, this is really important in recovery and it should be the case throughout your journey from the beginning.

I would encourage you to continue engaging with services and don't give up on the important matters like medication.

I wish you all the best going forward

Nikki

Service Manager

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