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Communication with patients

Posted By Ricky101

"Communication with patients"

About: Royal Alexandra Hospital / Acute Medical Unit (Ward 2)

(as a friend),

In my experience, many of the nurses in this hospital are nasty, short tempered, disrespectful people that don’t care about the patients. It’s not just one time, but many! The way they speak to patients is disgusting, in my view. I don’t trust them to do their job.

Not all nurses are like that, and I did meet some really nice nurses who cared, but I feel the majority don’t. I found RAH a horrible place! The one positive is that all the orderlies and low paid staff actually go out their way to help. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/11/2023 at 16:03
Published on Care Opinion at 16:03

picture of Nicole McInally

Dear Ricky101

Thank you for taking the time to share your feedback. It is disappointing to read about your experiences at the Royal Alexandra Hospital. Our staff are working hard during these challenging times and do their best to provide the best care possible. I am pleased that the portering staff went out of their way to help you. I would like to reassure you that we take all feedback seriously and we will use your feedback to help improve the service we provide to our patients. If you would like to discuss this further can you please contact Geraldine Sparkes, Lead Nurse @ Geraldine.Sparkes@ggc.scot.nhs.uk

Thank you

Nicole

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