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District nurse palliative care team

Posted By Hollybush

"District nurse palliative care team"

About: Fife Community Services / Community Palliative Care

(as a service user),

My dad was referred 4 days before he died. The service was invaluable and helped to ensure his death was peaceful. 

The team is available 24/7 and all our calls were answered quickly. We required symptom control as the end of life approached and also family support. We made 3 calls that night and received a visit within an hour or less. The Marie Curie staff and overnight district nurses listened to our concerns and acted promptly. A GP also had to visit and was very reassuring and acted decisively on hearing our concerns. The daytime district nurses were also very caring and compassionate towards us all. 

As a result my dad died peacefully surrounded by his family and we have memories of a peaceful death. I'm not sure this would have been the case if the service had not been involved. 

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Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 6 months ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 27/10/2023 at 10:08
Published on Care Opinion at 10:08

Good morning Hollybush,

I am sorry to hear about your dad's passing and offer condolences at this sad time. I am pleased to read the palliative care district nurse line was a valuable resource to you and your family, I will be sure to share your lovely feedback with the team who handle the calls and the GP who attended.

I am sure my district nursing and Marie Curie colleagues will be equally pleased to read how their teams supported your dad and family.

Thank you for taking the time to provide such kind feedback to the teams involved.

Take care,

Lynnette

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Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 6 months ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 27/10/2023 at 11:15
Published on Care Opinion at 11:15

picture of Olivia Robertson

Dear Hollybush

I am so sorry to hear of your Dads passing and our sincerest condolences go out to you and your family at this time. Thank you for taking the time to send us your feedback as this must have been a very sad time for you and appreciate your kind words.

The palliative care line is a very person centred approach to ensuring we get the right care at the right time and I am so pleased to hear your positive experience of our care. The multidisciplinary teams involved will be over the moon to receive positive feedback as they always strive to deliver high quality person centred care

Wishing you and your family the very best

Olivia

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Response from Jane Douglas, Lead Nurse, Community Nursing, Health & Social Care Partnership 6 months ago
Jane Douglas
Lead Nurse, Community Nursing,
Health & Social Care Partnership

Submitted on 01/11/2023 at 17:20
Published on Care Opinion at 17:20

My sincerest condolences to you and your family on the passing of your dad.

Thank you for taking the time to write to us and your kind words at such a difficult time for you and your family. The PCL was set up to allow us to deliver the best possible care for people at home and I am so pleased to hear that was you, your dad and families experience. The staff involved will really appreciate your feedback, thank you and please look after yourself and family just now

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