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"Hysteroscopy without warning or pain relief"

About: Liverpool Womens Hospital / Gynaecology

(as the patient),

I went to Liverpool Women's Hospital for results of my uterus scan. I was asked to empty my bladder. I was taken aback as I said I’ve only come for scan results. Goes into the room, the doctor sitting at desk starts talking about the scan I started to feel really uncomfortable & like I was drifting away, then the doctor asked could they just examine my cervix.

Taken my bottom half clothes off, gets on bed, thinking they're only having a look. Well the next thing I felt was this excruciating pain, I yelped asked them to stop. They carried on I become so distressed & panicking saying to myself what are they doing to me. They said that one more and it would be done. They used a sharp straw like instrument, I could feel right inside me I said I couldn’t do this. They then said it’s over.

I got dressed, told to put a pad on & go out and see them. I was terrified. I felt like I’d been forced into a horrible procedure, no questions asked not even pain relief. They put a leaflet in my hands and said there’s a telephone number in there if you need to ask any questions.

I then had to go for a CA125 blood test for tumours. I was not even asked do I want a glass of water. I was allowed to leave that hospital alone absolutely out off my mind. I near got hit by a bus, my head was gone and I couldn’t stop crying. I looked at the leaflet it said early diagnosis. I just cried my eyes out. I rang the hospital back and asked the staff member on the number what it was all about? They said that they didn't know why I'd been asked to call as they were only admin. I was in shock, mortified by the way I was treated. I don’t even know what I had.

I rang the hospital wanting answers. I was told that many different stories. One said that they could see that I'd signed for my next op - I near fell to the floor. I hadn't signed for nothing. I just wanted my results from what I’d just had. This nurse put the fear of god into me. I’ve rang PALs & my GP and mental health.

I tried to end my life. All because of a doctor who should of asked if I wanted a local anaesthetic then said that they would tell me my results over phone, 2 weeks later and they still haven't. It was an endometrial biopsy that was. I’ve read about this hysteroscopy with no reassurance from doctor, nurses or GP mental health this is barbaric.

I’ve had two children and knew what to expect. What was done to me that day, I felt degraded and insulted and just left to deal with it. I’ve been suicidal for 5 weeks. Something needs to be done about these procedures, it’s like the sheep to the slaughter. Never again. Not one bit of compassion or empathy, nothing, just left and I want answers.

I’m still waiting for my phone call with results. I had a phone call for a pre-op for my next procedure, even though I’m still sore now after 5 weeks.

Liverpool women's hospital this has to stop 🛑 I also asked my GP as stated for something to calm me down, but they refused.

What has happened to our lovely NHS?  😔😔😔

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Responses

Response from Patient Experience Officer, Patient Experience, Liverpool Women's NHS Foundation Trust 6 months ago
Submitted on 19/10/2023 at 16:52
Published on Care Opinion at 17:00


Thank you so much for contacting us. I am sorry to hear of your experience here. You have raised some serious issues which we need to address for you. If you haven't already done so, please contact our PALS Team on 0151 702 4353 or at pals@lwh.nhs.uk

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