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Went out of their way to help me

Posted By Baxter55

"Went out of their way to help me"

About: Outpatient Clinics / Diabetic Nursing clinic

(as a service user),

I had trouble getting my insulin injection , nowhere in Inverclyde could get it and I had used my last dose that morning. I was worried sick.

Heather, the diabetes nurse, went out her way and got me an alternative injection and even provided me with a prescription that she put into the pharmacy on her lunch break so I could collect it and have it for the next day.

I really appreciated all the help and support , especially as I had been discharged from the team for a few years but know one else knew how to help as they couldn’t get my insulin anywhere . 

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Responses

Response from Laura Moore, Chief Nurse, Inverclyde Health & Social Care Partnership nearly 2 years ago
Laura Moore
Chief Nurse,
Inverclyde Health & Social Care Partnership

I am the Chief Nurse for the Health and Social Care Partnership in Inverclyde, providing professional leadership and support to our Integrated Joint Board, Senior Management team and all of our nursing staff across our services

Submitted on 20/10/2023 at 08:40
Published on Care Opinion at 08:40

picture of Laura Moore

Dear Baxter55

Thank you so much for taking the time to send us your story, as the Chief Nurse for Inverclyde HSCP, it is lovely to hear that Heather was able to help you when you were unable to get your Insulin. No wonder you were so worried and I am so glad Heather could assist you.

Our nurses work hard to support everyone who uses our services, but knowing they have made such a difference is great feedback and very much appreciated.

Thank you again and take care

Laura Moore

Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Debbie Maloney, Service Manager, Access and Rehabilitation Services, Health and Community Care, Inverclyde HSCP nearly 2 years ago
Debbie Maloney
Service Manager, Access and Rehabilitation Services, Health and Community Care,
Inverclyde HSCP

Submitted on 20/10/2023 at 10:04
Published on Care Opinion at 11:56

My name is Debbie Maloney, I am the Service Manager for Access and Rehabilitation Services, Health and Community Care within Inverclyde Health and Social Care Partnership.

As part of my responsibilities, I have management responsibility for the Community Diabetes Service.

I am absolutely delighted to hear that you have had such a positive experience working with Heather.

Thank you so much for taking the time to share your experience, it makes such a difference to our staff to have such positive feedback. I will make sure this is shared with Heather and all the team.

My very best wishes to you

Debbie

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