"Poor customer service full of lies"

The only reason I have to use Lpch is because they hold the contracting my hospital to deliver medicines to myself. I want to share with everyone that reads this review how shoddy amd unprofessional this supposedly company is. For many years I have had to have regular medical deliveries to myself so that I can control a condition I have. Before I m9ved to my new address the service from lpch got so bad that instead of delivering to my home the hospital and the go had to come to the solution that my medicines where delivered to the surgery who would then contact me for my Injections. The reason being was that lpch kept failing to delivery to me and then using the excuse that it was my fault and I was to blame whereas the truth came out once the gp started taking deliveries and it was found d thst it was lpch that were responsible for missing my deliveries not just on the odd occasion but on a continual regular basis. Now that I have moved to a different area, I still need my medication but I have had to move gp as I am now out of the boundary. Its outstanding that since I have moved the only time my Injections have been delivered to me correctly is on the first occasion. On the second occasion they delivered to my old address and again blamed me for this! Even though they was told by the hospital and myself that I had moved and that they already have my new details on there system, otherwise how would I have had my first I hection to my new address. Then most recently they sent me a text saying they will deliver on a certain date and that if its not convenient to phone or email them. So having past negative experience with them I wrote an email therefore leaving a paper trial so that they could not deny anything. I wrote asking for the date to be changed as I would be away on holiday. I then receieve a text from them a few days after that said as I hadn't contacted them they would not deliver to me.

I attach the message they sent me

Lpch have made two unsuccessful attempts to contact you to arrange your next delivery. Please contact us on to confirm your next delivery. We are unable to arrange deliveries at short notic e, please contact us at least 5 days before you are due to run out of medication.

Even though I'd sent them an email. I still got this message. I therefore rang them amd explained the situationto them. The customer service advisor lied to me saying that they do not sent text messages out with a delivery date. When I explained they do, again they denied it happens. Then when I said I'd sent an email they said they couldn't find it. Even though I'd had a receipt saying it had been read. Lpch again lied to me saying it was my fault amd denied I'd contacted them. You should read the reviews on the trust pilot also