"Calling Accident and Emergency Reception "

Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as its half way between the two hospitals rang general switchboard and got put through to A&E switchboard after 17 minns Gen Switchboard asks do you wish to continue holding? Yes obviously.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm saying Hello hello eventually a minute or so later I get a Yes what is it you want.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed..... Come on people shake a leg is it too much to ask that someone mans the phone lines...... Hence my low rating... I know you are stretched but it's not good when they can't even answer the phone.....

Rant Over......