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"The method these people are using."

About: King's College Hospital (Denmark Hill) / Trauma and orthopaedics

(as other),

After seeing a nurse at my surgery, they decided to put me forward for exercises. I had a phone appointment with someone and we were on the line for 45 mins. I answered every question and every question had nothing to do with my breathing. In fact every question was related to my back problem, which is severe. They were not interested in my back injury.

I have spoken to my Consultant and they have advised me not to do any exercises without the advise of my Physio as only they know the extent of my injuries and what exercises I can do to make sure I don't end up in a wheelchair.

I asked this nurse if they could give me a time to take the phone call. But they said no. I cannot spend every day of my life staying at home just waiting for a phone call, which may not come. I feel like a pawn just to fit someone's slot and not a severely injured human being who is not interested in my health but just wants to fill a slot. Thanks for your letter.

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Responses

Response from Patricia Mecinska, Assistant Director for Patient Experience, King's College Hospital NHS Foundation Trust 6 months ago
Patricia Mecinska
Assistant Director for Patient Experience,
King's College Hospital NHS Foundation Trust
Submitted on 18/10/2023 at 20:06
Published on Care Opinion at 20:06


Dear @annette57563, thank you for sharing your feedback and I am sorry to hear about your poor experience. If you could please contact our Patient Advice and Liaison Service via e-mail at kch-tr.palsdh@nhs.net, the team can look into this for you further.

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