"Trying to check in for a scan, reception was shut."

This evening I visited the Royal Devon & Exeter Hospital (Wonford) CT Department Mobile van for a scan. I was asked to report to a blue portacabin where ‘our receptionist will check you in’. The cabin was shut and there was a note on the door saying, ‘ report to scanning reception’ in the main hospital’ I went into the women’s hospital where someone was kind enough to walk me to the ‘scanning reception’ all the length of the building where they gave me a ticket and a map to walk the length of the building again. Which I was in too much pain to do and I was then kindly in a wheelchair back to where I had started. There was another lady who could not see what she was supposed to do and had to walk the same distance.

It is unacceptable to make people who are in pain to walk this kind of distance and leave them so poorly supported, I found the whole experience very upsetting and disempowering. I have no complaints with any of the staff who were all unfailingly kind, it is the admin and lack of plan B and consideration for the patient/customer that is depressing, I no longer feel safe with the NHS.