"Hanging On The Telephone "

Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as Bilston was half way between the two hospitals,

So I rang the general switchboard who put me through to A&E switchboard after 17 minutes Gen Switchboard asked do you wish to continue holding? Yes I responded.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm repeatedly saying Hello to no avail

Eventually I get a response..

Yes what is it you want?.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, to which I explained I no longer need to speak to anyone, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed.....

Hence my low rating... I know they are stretched but it's not good when they can't even answer the phone.....