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"Superb care"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

I attended A&E at the Vic early hours Tuesday morning and I was taken within minutes to resus. Being an immunocompromised patient I have to be very careful when unwell and they took my situation very seriously. All relevant tests, fluids and medications were done/administered swiftly and I was reassured immensely by the care and attention.

I was in A&E for 12 hours while waiting for a bed on the ward to become available for overnight care, this is no fault of the NHS staff and I fully understand,  being a nurse myself, unfortunately it reflects the absolute strain and disappointment we all feel within our NHS.

I was admitted to AU2 for overnight fluids and pain relief, I can’t thank all the staff enough, from the gentleman nurse who kept calm on triage even when my HR was 260, and did everything needed very fast, to every member of staff who came in and out to do bloods, meds, or just history. The nursing assistant who admitted me to AU2, and Christine and Caitlin who looked after me during my stay. My family and I are very grateful. 

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife about a year and a half ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife
Submitted on 13/10/2023 at 13:28
Published on Care Opinion at 13:28


Hello Patient1010

Thank you for taking the time to provide us with such lovely feedback, we really do appreciate it. It is good to hear that we were able to provide you with the care and attention needed. I do hope you are recovering well. Wishing you well, and thank you again, lovely to hear from you.

Jamie Doyle

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife about a year and a half ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 16/10/2023 at 10:42
Published on Care Opinion at 10:43


Thanks for taking the time to give this very positive and appreciated feedback. I hope you are now on the way to recovery.

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Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife about a year and a half ago
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife
Submitted on 26/10/2023 at 19:22
Published on Care Opinion at 19:22


picture of Lynsey Brown

Dear Patient1010

Thank you for taking the time to give such lovely feedback.

I will share this with the team in Admissions Unit 2. It`s great to hear your experience throughout was a positive one.

I hope you are recovering well at home.

Best wishes

Lynsey

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