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Failed discharge

Posted By Gettingoot

"Failed discharge"

About: Royal Infirmary of Edinburgh at Little France / General Medicine

(as the patient),

I was in Edinburgh royal and had a failed discharge due to being told I was getting home and then being told there was no transport at the last minute.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 18/10/2023 at 16:06
Published on Care Opinion at 16:06

picture of Louise Davies

Dear Gettingoot

Thank you for taking the time to share your feedback with us via Care Opinion.

I'm really sorry to hear that there were issues with getting transport home for you, which delayed your discharge. This must have been very frustrating for you.

I have passed your feedback on to the Clinical Management Team to review.

Thanks again

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Gettingoot (the patient)

Hi

Thank you for your response, I also had an issue where a tooth was chipped during surgery.

I have the chipped bit of tooth, I told two staff members about this and they said it must have happened during surgery, either insertion of tubes or removal.

I was told to make an emergency appointment with my dentist on my discharge as the sharp bit of tooth was rubbing against my tongue.

Response from Niall Carey, Clinical Service Manager, NHS Lothian nearly 2 years ago
Niall Carey
Clinical Service Manager,
NHS Lothian

Clinical Service Manager

Submitted on 19/10/2023 at 09:06
Published on Care Opinion at 11:08

Dear Gettingoot

I am sorry to hear of your experience with your discharge from the RIE.

Without knowing any further detail it is difficult to comment on your specific experience as there are numerous reasons why discharges may fall through and often we can make alternative transport arrangements even at short notice.

It would therefore be helpful if you could get in touch with our Patient Experience Team via email at feedback@nhslothian.scot.nhs.uk or telephone on 0131 536 3370 so that we can look in to this in more detail for you.

Thank you for taking the time to contact us.

Niall

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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