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Didn’t succeed in talking to doctor

Posted By Booop

"Didn’t succeed in talking to doctor"

About: The Riverside Practice

(as a service user),

I was booked in for a follow up phone call with a gp today but was not able to answer the call at the time it was made due to work. When I called back I was told that it was too late for today and that it’s also impossible for me to book in a new call at a time when I’ll actually be able to answer the phone - I have to call on the day.

I have a very demanding job with very short windows where I’m able to take a call, so it would be really useful to have the option to just schedule in a call or even a text ahead of time.

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Responses

Response from Rajiv Goel, GP, The Riverside Practice, The Riverside Practice nearly 2 years ago
We have made a change
Rajiv Goel
GP, The Riverside Practice,
The Riverside Practice

GP in charge

Submitted on 12/11/2023 at 14:55
Published on Care Opinion on 13/11/2023 at 07:06

Dear Booop

Thank you for your feedback and I am sorry that you had difficulty speaking to the doctor for your follow up. Normally we do try and call a second time if unable to get through and the reception staff do inform the doctor if a patient has called back. I am sorry if this did not happen in your case. We do encourage patients to use our website as below, to contact the practice and book an appointment online. This also allows you to give your most available times to be contacted and preferred method of being seen or contacted.

We have discussed your feedback at our latest practice meeting and the reception staff will be more mindful of asking patients when they can be called when booking a telephone appointment and also informing the doctor of the patient's availability if the patient misses their telephone appointment.

Thank you for bringing this to my attention and if you would like to discuss this matter further please contact the practice manager Mrs Khan by

telephone 0208 806 1928

online using our website: www.theriversidepractice-hackney.nhs.uk

email: nelondonicb.theriversidepractice@nhs.net

Dr R Goel
GP Partner
The Riverside Practice


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