"Far from impressed "

I had an MRI scan booked for a weekend. I arrived at an empty hospital having been given no details of where to go. I was then told nobody was doing scans that day. Luckily a kind staff member managed to work out where I needed to go and I did indeed get the scan. I was told the results would be sent in 2/3 weeks which I thought was a particularly long time for private treatment. It is now coming up to six weeks and I have heard nothing. I’ve tried calling but I never get an answer. I don’t have private medical insurance so have had to pay nearly £600 out of my own pocket which has turned out to be for a substandard service. I should not still be waiting and having to chase my own results.