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Care Opinion

Seamless dental support

Posted By Lorraine654

"Seamless dental support"

About: Glasgow Dental Hospital and School / Dental NHS 24 / Scottish Emergency Dental Service

(as a service user),

Following an extraction I experienced severe pain overnight and contacted 111 early morning as it was at the weekend. I wanted to say a huge thank you to everyone I spoke to - Alan, Hazel and Lesley for being kind and professional and helping me to access treatment at the Dental hospital Glasgow. I was seen there at lunchtime the same day and all the staff I met there were friendly and caring. The dentist reassured me and after treatment gave me a prescription for antibiotics. Can't thank them enough and wanted to say please keep up the good work you made a huge difference to me.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 7 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 16/10/2023 at 15:12
Published on Care Opinion at 15:12

picture of Dawn Orr

Dear Lorraine654,

Thank you for taking the time to share your story on Care Opinion. I am glad to hear that all services worked well and you received the treatment you required at the Dental Hospital.

I respond in relation to your contact with 111. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

I hope you are now pain free. Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 7 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 23/10/2023 at 12:09
Published on Care Opinion at 12:09

Dear Lorraine654,

Apologies for the delay in responding to your kind message. I was pleased to hear that you had such a positive experience when you attended our service.

Dental pain is difficult to tolerate and I hope this matter has been resolved for you and that you are pain free.

The team are always pleased to receive messages such as you have sent and this will be brought to their attention as soon as possible.

Kind Regards

Karen

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