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Nothing was a problem, everything went very smooth

Posted By Pamsie26

"Nothing was a problem, everything went very smooth"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as a service user),

I went to GRI A&E department as I had a cat bite. I was triaged and seen very quickly. 

Once I was seen by a plastics specialist a plan of action was agreed and I was transferred to ward 47. 

I had various treatments and was fasted and took to theatre late at night for surgery. I was kept in overnight and seen again on the ward round early the next morning. 

Arrangements were made for my discharge and return appointments and medication was given to me. There was no rush for me discharge, so this allowed my husband to come and collect me. The whole team were amazing, and also happy at there work. Nothing was a problem, everything went very smooth. 

Thank you for the excellent care. 

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde 7 months ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde

Submitted on 16/10/2023 at 07:20
Published on Care Opinion at 07:20

Dear Pamsie26,

Thank you for sharing your experience on Care Opinion.

It’s good to hear that you had a positive experience during your journey within the Plastic surgery service.

I will share your comments with staff and know they will be grateful to receive your kind words.

Many thanks,

Jackie Dunlop

Lead Nurse

Burns, Plastic Surgery and CIC

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