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Approachable and engaging staff

Posted By octanstf54

"Approachable and engaging staff"

About: South West Acute Hospital / Emergency Care and Medicine Services

(as a relative),

The care my husband received in the A&E department was first rate, the staff were attentive, polite and answered any questions he had.

While he was being treated I took our son for food and every member of staff we came across reinforced our decision to go to SWAH, whether asking for directions or simply saying a passing hello they were approachable and engaging.

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Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT nearly 2 years ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 18/10/2023 at 10:27
Published on Care Opinion at 10:27

Dear octanstf54

thank you taking the time, to use the care opinion platform to highlight your positive experiences, from a recent visit to our department, with your husband.

It is a pleasure to read how our staff conduct themselves, in a professional and courteous manner, when dealing with patients and their relatives, while at their work.

I will pass on your kind comments, to all our departmental staff.

Regards

John Kerr

(Emergency Nurse Practitioner ENP)

SWAH ED

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