"Dissapointed"

About: Royal Cornwall Hospital (Treliske) / Clinical Neurophysiology Royal Cornwall Hospital (Treliske) Clinical Neurophysiology Truro TR1 3LJ

Posted by C.rooney (as a service user), about a year and a half ago

I found the staff member who saw me was rude did not ask for consent or check my details.
Scolded because my hands were cold despite warming them in my pockets
Bit of patience and compassion would be nice

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Responses

Megan Nicholls

Patient Engagement Manager, Patient and Family Experience Team,

Royal Cornwall Hospitals NHS Trust

Submitted on 18/10/2023 at 15:12

Published on Care Opinion at 15:12

Good afternoon C.rooney
Thank you for taking the time to share your feedback with us. I'm sorry to see that the member of staff you saw at your appointment was rude and lacked patience and compassion.
If you would like to raise your experience as a concern or a complaint, please contact the Patient Experience team via email rcht.patientexperience@nhs.net or call them on 01872 252 793 and a member of the team should be able to help you.
Thank you, again, for sharing your story with us and I am sorry that you had a negative experience.
Thank you
Megan

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