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"A&E visit and paeds assessment"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Children's Ward

(as a service user),

We attended A&E with our 9 month old baby who had severe vomiting one evening after phoning NHS24.

A&E triaged us quickly and their care was compassionate, timely and efficient. Our baby managed to keep some fluid down, but was found to have a low blood sugar which didn’t resolve with sugared water. The staff clearly explained the process and looked after us in the middle of the night.

We were sent up to the paeds ward for further assessment but unfortunately the registrar couldn’t provide an explanation for her vomiting. The registrar felt we were giving her too much milk over the course of a day. I asked her how much milk she should have so we could compare (this was a baby drinking 3-4 6oz bottles). The registrar didn’t know so said they would check with the nurses as ’they will know from having their own children’. This is concerning that evidence based practice wasn’t being followed and a baby’s milk intake recommendation was being based on the opinion of nurses with their own children!

I am concerned that this is deemed acceptable and the advice given didn’t resemble the guidance on the NHS website. There is clearly a training need for this doctor and evidence based practice should be embedded in their clinic decision making.

This is so concerning, I would consider accessing care for my baby within a different health board.

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Responses

Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 6 months ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley
Submitted on 24/10/2023 at 11:27
Published on Care Opinion at 11:27


Dear SBT1989

Thank you for taking the time to share your story about your visit to the Emergency Department.

I am sorry to hear your baby was unwell and required to attend in the first instance. I sincerely hope they have recovered from their symptoms.

I will ensure your kind words are shared with the team, as positive feedback such as this is most welcome, especially when we are striving to provide high quality patient centred care during such challenging times.

A liaison from the paediatric team will address your other concerns with you.

Thank you again and take care.

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Response from Karen Macfarlane, Department Manager/Senior Nurse, Women,Children & Sexual Health, NHS Forth Valley 6 months ago
Karen Macfarlane
Department Manager/Senior Nurse, Women,Children & Sexual Health,
NHS Forth Valley
Submitted on 24/10/2023 at 13:01
Published on Care Opinion at 13:01


Dear SBT1989

Thanks for taking the time to share your experience with us. I am sorry to hear that your time in the Children's Ward was not satisfactory. As this is an anonymised forum, I am unable to investigate further as I have no patient details.

If you are happy with me looking into this for you, please get in touch with me via my email address below and I would be more than happy to link with you.

Kind regards

Karen Macfarlane

karen.macfarlane@nhs.scot

Department Manager for Paediatrics & Neonates, NHS Forth Valley.

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