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Care Opinion

Exemplary and quick care for an urgent but not life threaten...

Posted By CMHT

"Exemplary and quick care for an urgent but not life threatening issue, despite the strike"

About: Royal Cornwall Hospital (Treliske) / General surgery Royal Cornwall Hospital (Treliske) / Tower Theatres/Recovery

(as a service user),

Called 111 on Tuesday evening, was referred to the out of hours service

Out of hours service asked me to come in for a consultation.

Out of house clinician was kind and considerate, gave me interim advice and said I needed to be referred to the surgical assessment unit. 10 minutes later he confirmed an appointment for 9am the next morning 

Attended surgical assessment unit. Excellent care from nurses, registrar and consultant. Surgery was required, and despite it being a strike day, I had the surgery before 5pm and was able to go home that night.
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Responses

Response from Esther Thomas, Governance Administrator, NHS 111, Kernow Health CIC 6 months ago
Esther Thomas
Governance Administrator, NHS 111,
Kernow Health CIC

Submitted on 11/10/2023 at 11:07
Published on Care Opinion at 11:07

Dear CMHT

My name is Esther and I am responding on behalf of Cornwall 111 Out of Hours.

Thank you for taking the time to post this review.

I am glad that our clinician was able to provide such a positive outcome for you.

We hope you are recovering well.

Best wishes

Esther

Governance Administrator

Kernow Health CIC

Cornwall 111

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Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 6 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/10/2023 at 09:34
Published on Care Opinion at 09:34

Dear CMHT

Thank you for talking the time to share your story with us.

I am pleased to see that you received an appointment so quickly. I am glad that the care from all the members of staff you encountered was excellent and that you received the surgery you required so quickly and were able to go home the same day. I hope that you are recovering well.

We read all the Care Opinion stories that we receive and would like to offer the opportunity to turn your positive experience into a Patient Story video. Please contact us via email on rcht.patientengagement@nhs.net and we will put you in contact with our communication team who are interesting in turning your story into a Patient Story.

Thank you, again, for taking the time to share your feedback with us.

Thank you

Megan

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