In these days of harsh criticism of GP services, I think it's important to acknowledge the excellent care and service that many practices are achieving despite huge pressures.
For me, Orwell Medical Practice based in Loch Leven Health Centre in Kinross is a prime example. All GPs are professional, approachable, and proactive in the care they provide. Queries are dealt with promptly, and face to face appointments are offered when required, generally very quickly. There are very many positive examples of the level of care our family have experienced over the years but today was just another little reminder of how grateful we are. My daughter came home from university for the weekend. She forgot her medication. She called NHS 24 and was promised a return call which didn't happen. She became ill over the weekend so is still home without her medication. She messaged the surgery in the morning, received a response 2.5 hours later, and I collected her prescription soon after. On a Monday morning. With one GP off.This is the level of service we receive whenever we require support. A few weeks ago, I overheard an angry patient harshly criticising the doctor because they'd had to wait. I was really upset as I know the doctors are working incredibly hard all day every day. The patient called the GP unprofessional and disrespectful, which could not be further from the truth. I understand that people are often anxious about their health but doctors are human beings too. I think the general public often lose sight of this.If we have to wait a while, so be it. The doctors, and other staff, are doing their very best. I'd rather wait knowing that someone is receiving appropriate care than be seen bang on time because the doctor was clock watching. We should be careful what we wish for. I've been the patient who needed extra time and probably held things up.The level of care I've received from my own GP within the practice has been incredible and I know other family members have had similar experiences. I'm eternally grateful that Orwell Medical Practice is staffed by GPs who are willing to offer such care.
"The level of care has been incredible"
About: General practices in Tayside General practices in Tayside NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Perth and Kinross Health & Social Care Partnership Perth and Kinross Health & Social Care Partnership
Posted by TM68 (as ),
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Update posted by TM68 (the patient) about a year and a half ago
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