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"You just want someone you can trust and someone who cares, and I had all that."

About: South West Acute Hospital / Cardiac unit South West Acute Hospital / Emergency Care and Medicine Services

(as a service user),

I recently went for a routine appointment with my GP, Dr. McBrien - who is wonderful -  at Cuilcagh Medical Practice, Derrylin. She did my BP and noticed that it was a little high. I happened to mention that my mum had a heart condition, so the GP did an ECG which showed an irregular heartbeat. She suggested I go to A&E to get checked.

So I went to Southwest Hospital, Enniskillen, expecting to have to wait for a long time, but as soon as I had given in my letter from the GP I was taken to be monitored, put on a drip, and given a tablet. I couldn't have had better treatment. 

I was then taken to the Assessment Unit of the Cardiac department and was seen by Dr.Khann, who was a lovely person. They looked at my observations and put me on some treatment, and I was told I would see a consultant at some point in the future. 

I had an appointment with the Cardiologist, Dr. Kinos who was very good. They put me on a tablet and booked me in for a cardioversion. I was treated like a queen in the cardiac ward. 

I had the Cardioversion which worked for me temporarily. 

I am currently not happy with the medication I am on, so I called Dr Kinos' secretary, who was good. She got me an appointment to see the consultant earlier than the planned appointment I have booked in. 

I couldn't have asked for better treatment, and I have never had anything but wonderful treatment. 

You just want someone you can trust and someone who cares, and I had all that. 

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Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT nearly 2 years ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 18/10/2023 at 10:45
Published on Care Opinion at 10:45


Dear catbp46

Thank you for using this platform to highlight the wonderful treatment you received while an in-patient at our hospital

It gives me a great sense of pride to read your comments about the level of treatment you received, from all disciplines, at all stages throughout your 'journey'.

I do hope you get your condition stabilised in the near future, and once again thank you for your kind words

Kind regards

John Kerr (Emergency Nurse Practitioner ENP)

SWAH ED

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Response from Lisa Cadden, Ward Manager, Cardiac Unit, South West Acute Hospital nearly 2 years ago
Lisa Cadden
Ward Manager, Cardiac Unit,
South West Acute Hospital

Ward Manager in the Cardiac Unit SWAH

Submitted on 27/12/2023 at 12:33
Published on Care Opinion at 16:27


Dear catbp46,

Apologies for my late response.

Thank you for taking the time to provide feedback on your recent experience

The staff in the Cardiac Unit SWAH are always humbled by hearing feedback from our patients and are committed to providing the safest, most effective and compassionate care.

I am happy to hear you got your medications review promptly and I will speak to Dr Krinos Personally and pass on your gratitude

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