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"Left me with chronic pain"

About: Lister Hospital / Urology

(as the patient),

I had coil embolisation for varicocele at Lister Hospital in Stevenage, which was described to me as a low-risk, non-invasive procedure. It left me with disabling and chronic neuropathic pain in the most sensitive areas of my body - i.e., genital and pelvic.

I have been given diagnoses of pudendal, genitofemoral and ilioinguinal neuralgias. I’ve lost everything, including my job, my savings, my health, and my parents need to look after me (I am in my thirties).

I feel that trusting Lister hospital has been the worst decision I have ever made. Consent was gained minutes before the procedure, the risks barely highlighted, definitely not chronic pain. I can’t walk, sit, stand, drive or do anything without triggering severe, stabbing pain.

In my view, the embolisation ruined my life, leaving me in chronic, excruciating pain. Of course, I never heard from them again following the procedure, despite requesting support and a post-surgical report several times.

I have had to arrange surgery privately to remove the coils, as the NHS refused to do it. The procedure cost me 25k.

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Responses

Response from Complaints PALS and Patient and Carer Experience Lead, East and North Hertfordshire NHS Trust nearly 2 years ago
Submitted on 16/10/2023 at 15:43
Published on Care Opinion at 16:35


Thank you for sharing your feedback with us about your experience. I am very sorry to hear that the service provided to you has caused you such distress and discomfort. This is not the care we strive to ensure our patients receive.

If you would like to discuss this further with me please do contact: patcomplaints.enh-tr@nhs.net

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