"Improving"

About: The Willows Medical Centre The Willows Medical Centre Leicester LE5 4LJ

Posted via nhs.uk 2 years ago

I had a phone consult about managing my hypertension 1st thing in day so not left waiting all day. My message explaining i want to discuss withdrawing the statin if poss because of severe cramp had been communicated & the gp i spoke with was v well prepared had checked my previous blood tests & explained all clearly. The follow up blood test by clinician not nursing assistant also did the full hypertension review at same time so i dont have to return next month. On the ball efficient & made me feel confident.

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The Willows Medical Centre

Submitted on 09/10/2023 at 12:25

Published on nhs.uk on 10/10/2023 at 21:30

Dear Jen C,
Thank you for taking the time to provide feedback on our service. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your phone consultation. We are glad that our GP was well prepared and checked your previous blood tests to provide you with clear explanations. It is also great to hear that the follow-up blood test was conducted by a clinician and that you did not have to return next month. We strive to be efficient and, on the ball, to make our patients feel confident and well taken care of. Thank you for choosing us for your healthcare needs.
With best wishes,
Sarah.
Patient Engagement Team, Willows Health.

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