"Can't believe the way he's been treated"

My grandson was in A&E recently - admitted with sickness/diarrohea - to holding ward in basement, being tested to find cause.

We found there was a lack of nursing care, [except for one member of staff] different doctor every day. Confined to room as had to be near toilet because of his symptoms, TV not working, blind broken, couldn't pull it down at night.

After 7 days doctor told him he could go home either on Wednesday or Thursday. On Wednesday afternoon nurse came in to say he was being moved to Ward 5, needless to say he was very distressed. The nurse got the doctor to come in, didn't say what they were or where they'd come from, had mask apron and gloves on, nurses never had these on.

The doctor apologised for the lack of communication. Taken up to ward 5 later that night. At no time did anyone tell him his condition or expected outcome. On discharge was told doctor would give him sick line, then told he would have to come back on Monday for it as they didn't have stamp needed.

Whilst in holding ward he was supposed to get Steroid IV at 5a.m. When nurse came in on day shift, he told them he hadn't got it, the nurse checked and said it had been signed out and signed that he'd received it, couldn't give it at that time but would bring forward the next one. What happened to that Steroid?

In my opinion, the treatment he received was an absolute shambles, apart from treatment in A&E. I've been a patient many times in Wishaw and have had the best of care, can't believe the way he's been treated. In my view, it's shameful.