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"Mixed experiences of basal cell carcinoma removal"

About: Queen Margaret Hospital / Dermatology

(as the patient),

I underwent basal cell carcinoma removal from my face. I wasn't too concerned about the procedure as I thought it was fairly straightforward and quick. However I was in theatre for over an hour and it turned out to cover more area than I was led to believe. The surgeon had not fully explained the extent of the operation before I went into theatre or at the original consultation.

The whole time in theatre was very traumatic despite the best efforts of the nurses present and the attitude of the staff prior to discharge was very business like and not very caring.

The after care by the Plastic Surgery Nursing Team on the other hand was outstanding. They were all extremely caring and considerate of my feelings and went out of their way to make me feel comfortable and relaxed. I cannot compliment them highly enough.

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Responses

Response from Fiona Mitchell, Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK, NHS Fife nearly 2 years ago
Fiona Mitchell
Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK,
NHS Fife
Submitted on 12/10/2023 at 14:36
Published on Care Opinion at 16:55


picture of Fiona Mitchell

Dear sagittat44,

It is always really helpful to get feedback from patients and your mixed experience would be good to chat through.

I am happy to take a call and I can see where we may have been able to improve your experience.

Kind regards and thank you again for taking the time to give us your feedback.

SCN Fiona Mitchell

01383 623623 EXT 22115

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Response from Fiona Mitchell, Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK, NHS Fife nearly 2 years ago
Fiona Mitchell
Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK,
NHS Fife
Submitted on 13/10/2023 at 15:09
Published on Care Opinion at 15:09


picture of Fiona Mitchell

Dear Sagittat44,

Thank you for making contact with the Plastic Team, who have been able to offer support and advice.

Kind Regards Fiona Mitchell

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