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"I was diagnosed promptly and discharged later that day"

About: Craigavon Area Hospital / Ambulatory Care - Medical Southern Health & Social Care Trust / Urgent Care Centre

(as a service user),

I’d like to share my recent experience with the Southern Trust.

I initially contacted the phone first service and was given an appointment in the Urgent Care Centre within the next hour, I was then assessed by the wonderful Dr. McEvoy, who promptly arranged blood tests and a chest X-ray on the same day.

Subsequently, I was directed to the ambulatory care unit, where I received exceptional care from the nurses and doctors, particularly Dr. Alex and Sister Judith. Judith, your dedication to nursing is truly commendable!

After my initial visit, I returned the next day for further scans and blood work. In the radiography department, I encountered Sarah, who provided clear explanations and reassurance throughout the procedure. I was then diagnosed promptly and discharged later that day with a comprehensive care plan and my prescribed medications.

Thank you to all involved in my care! 

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Acute, Southern Health and Social Care Trust 7 months ago
Patricia McGrath
Nurse Team Lead Urgent Care , Acute,
Southern Health and Social Care Trust
Submitted on 09/10/2023 at 17:40
Published on Care Opinion at 17:40


Good Evening,

Thank you so much for taking the time to share your experience of the care you received through Urgent Care.

We are delighted to hear that your experience has been a positive one.

It is great to hear that you received prompt and effective care within the Urgent Care Centre. We are so privileged to have a job where we can care for people and make a difference.

I will ensure Dr McEvoy and the rest of the team are aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

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