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"York Hospital Accident and Emergency Department"

About: York Hospital / Accident and emergency

(as the patient),

Unfortunately I had to visit A+E on recently after experiencing severe chest pains I was quickly seen by the nurses who were very nice and calming I think one of them was called Vicki after assessing me she told me I would need an ecg and blood tests she then asked me to sit back in the waiting room and wait for my name called for the tests to be done.

The health care worker in the waiting room Sara  was lovely very kind and compassionate. It was only 15 minutes after been seen by Vicki that I was called in to one of the rooms by Mark another Health care worker he was absolutely brilliant he took my bloods and did an ecg throughout the tests he could see I was nervous and scared about what was going on he took the time to calm me down and explain what to expect he was very reassuring. 

A big thank you to all the staff at York A+E  especially the triage team a big credit to the Hospital 

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Response from York and Scarborough NHS Trust nearly 2 years ago
Submitted on 09/10/2023 at 12:33
Published on Care Opinion at 12:33


Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

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