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A stroke and treatment after

Posted By cubebt65

"A stroke and treatment after"

About: Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Accident & Emergency

(as the patient),

I had a stroke last year, and the treatment I received - from the paramedics responding from the emergency call to today -  I couldn't have wished for better treatment from A&E Ayr Hospital to Crosshouse stroke unit.

I had superb after care from Una,  stroke specialist Nurse, in person or telephone consultation. Via Una I was invited to join a stroke advice and information group, a 7-week session at a meeting room in Ayr.

Here Una was joined with Margo and Audrey. From this my whole outlook was changed with the help and advice from these three knowledgeable and friendly people in their own field with post stroke support along with other people all having had a stroke like myself

Today I was discharged but still with the peace of mind if a problem occurs I can call or email Una. Feeling happy and well, very grateful, honoured to have been so lucky to have received professional care and knowledge given to me.


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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 7 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 10/10/2023 at 16:20
Published on Care Opinion at 16:20

picture of Pamela Gibson

Dear cubebt65

Thank you so much for taking the time to share your healthcare experience about the support you have received following a stroke last year

I am delighted to hear that you received such professional and knowledgeable care from our staff and yours is a wonderful example of different Teams working together to provide true person centred care.

It will be my pleasure to share your lovely comments with the wider Teams you have mentioned and in particular with Una, Margo and Audrey from the stroke advice and information group. Our staff really appreciate receiving feedback from their patients and I know everyone will be delighted to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 7 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 16/10/2023 at 15:46
Published on Care Opinion at 15:46

Dear Cubebt65

Thank you so much for taking the time to share your feedback here on CareOpinion. I am so sorry to read that you had reason to use our Services and those of the wider NHS after suffering from a stroke last year. I can fully appreciate how much of a difficult time this has been for you. I hope that you are feeling much better now and on the road to a full recovery.

If you would like your comments to be passed back to the Ambulance crew, please may I ask you email sas.feedback@nhs.scot with your name, date, time and address of where we attended to you. It would also be extremely helpful if you made reference to your CareOpinion username which will enable us to easily link to this story.

Thanks again an I wish you all the very best.

Kind Regards

Lesley

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