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Personable, reliable, helpful, professional and caring

Posted By Singer66FM

"Personable, reliable, helpful, professional and caring"

About: General practices in Ayrshire & Arran North Ayrshire Health & Social Care Partnership / Physiotherapy

(as a carer),

We contacted our GP at Brooksby Medical and Resource Centre, who organised for Claire (TI) from Physiotherapy in Largs to call out to my Uncle’s home to assess and assist with his ongoing mobility issues.

Claire was excellent from the start - she is so upbeat and friendly and my uncle immediately warmed to her and trusted her. She took time to understand his personal circumstances and daily challenges and she provided ongoing support over a period of time - this included assessments for each of the items of equipment supplied to ensure these were fit for purpose and suited to my uncle’s needs/capability.

As my uncle has memory issues, with his approval, she was able to deal with me directly in terms of organising visit times, which was extremely helpful. In all of our dealings with Claire we found her to be extremely personable, reliable, helpful, professional and caring and we are extremely grateful for her support.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 10/10/2023 at 15:31
Published on Care Opinion at 15:31

picture of Pamela Gibson

Dear Singer66FM

Thank you so much for taking the time to share your recent healthcare experience about your GP at the Brooksby Medical and Resource Centre, and the Community Physiotherapy Service.

I am delighted to hear that you found Claire to be professional, upbeat and friendly and that she was able to gain the trust of your uncle so easily.

It will be my pleasure to share your lovely comments with the wider Team and in particular with Claire. Our staff really appreciate receiving feedback from their patients and I know Claire will be delighted to know that you and your uncle felt so well supported by her.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Pamela Kinghorn, AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals, North Ayrshire Health and Social Care Partnership 6 months ago
Pamela Kinghorn
AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals,
North Ayrshire Health and Social Care Partnership

AHP Support Officer to North HSCP Senior Manager

Submitted on 13/10/2023 at 16:45
Published on Care Opinion at 17:01

Dear Singer66FM,

Thank you so much for your lovely feedback and words regarding the care you received from Claire.

It’s wonderful to hear how Claire engaged with your Uncle and gained his trust, helping the individual needs and capabilities of your Uncle.

I’ll be sure to pass on your high praise to Claire and the supporting team who I’m sure will be touched by your comments.

Kind Regards

Dean Lee

Interim Service Manager Community Physiotherapy and Health and Therapy Team

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Response from Pamela Kinghorn, AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals, North Ayrshire Health and Social Care Partnership 6 months ago
Pamela Kinghorn
AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals,
North Ayrshire Health and Social Care Partnership

AHP Support Officer to North HSCP Senior Manager

Submitted on 13/10/2023 at 17:36
Published on Care Opinion at 19:53

Dear Singer66FM,

Thank you for your lovely feedback. I have shared your kind words with Claire and the rest of the team, she was very pleased with the feedback. The positive feedback we receive from our service users always adds satisfaction to the service we deliver. I am glad that both you and your uncle have had a positive experience and Claire was able to make your uncle’s day to day activities a little easier.

Many thanks,

Joanna

Joanna Plaine, Team Lead Community Physiotherapy North

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