"Didn't know the exact postcode which delayed things for 5 minutes"
About: Harmoni / NHS 111 Harmoni NHS 111 WD18 8YA
Posted by Shell647 (as ),
I had painful gout in my foot so drove to my GP surgery to seek help. As it was Saturday the surgery was not open, as my foot was very painful I called 111 from the car park at the surgery.
The operator who answered went through a series of questions, all was fine until they advised me to go to my nearest hospital. At this point the operator insisted on establishing my exact postcode to identify my nearest hospital for me. Unfortunately, I did not know the post code for the surgery, as I was calling from there this is the postcode the operator wanted, even though I was very close to my own home and I knew that post code.
I think we spent 5-6 minutes sorting this issue – time which could have been used on other callers.
In the end the operator made an appointment for me to attend the ’24 Help’ clinic situated next to the main hospital.
I found this a very helpful, it’s not a service I was aware of, very useful when you need help outside surgery hours.