This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A platinum service"

About: Fife Community Services / Hospital at Home Fife Community Services / Podiatry

(as a relative),

My husband was discharged from Victoria Hospital after 9 days with sepsis and aspirated pneumonia. 

Unfortunately he came out with pressure sores, one very advanced which was detected by home carers.  

Podiatry was put in place and we knew this would be a long, arduous, complicated journey.

I want to shout out to the Podiatry team Kirkcaldy,  Fife, the fantastic level of care that Wendy, Jackie and Neil have delivered week on week, their attention to detail, customer (and wife) care has been tremendous, going above and beyond, explaining what's happening, what complications can mean, potential outcomes etc.

By being open and transparent, they have made a massive difference to our well being and planning (around work), their attention to detail, genuine care is something that should be role modelled, the standard everyone should be aiming for, shared far and wide, what a team!

As a manager, if I received this feedback would want to shout it from the rooftops, celebrate what a platinum service looks and feels like. I would like to nominate these individuals/team for an award, believe you run these yearly, so I would like to see them in the running please, they are that good. 
A similar story for all the great nurses at Hospital at Home that have delivered an absolute gem of a service, amazing from start to finish. On behalf of my husband and myself want to give a massive shout out to this service who worked hand and glove with Podiatry.
Their care has seen that my husband has went from worst case scenario - amputation - to virtually total healing, which is the best outcome ever. 
So I would also like The hospital at Home team nominated along with  Podiatry at the winning table next year please - amazing service that the entire world should hear about. Thank-you so much, exceptional care, Go Podiatry and Hospital at Home, so deserved and happy to put more text if required for any award submission.        
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela Martin, Service Manager, Podiatry, NHS Fife 8 months ago
Angela Martin
Service Manager, Podiatry,
NHS Fife
Submitted on 05/10/2023 at 16:52
Published on Care Opinion at 17:09


Thank-you for taking the time to provide us with such glowing recognition which is hugely appreciated. I am pleased to hear that the care provided has had such a positive outcome for you and your husband.

As service manager I am so proud of our team and the level of care they provide. Feedback like this is encouraging to receive and makes such as difference to the morale of the staff who are working so hard and often go above and beyond to care for their patients.

We take pride in the joined up working that you and your husband have recognised which, as you have experienced, can make such a difference to people's care.

I will share your feedback with my colleagues you have named and also with the wider team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k