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"Great service"

About: Enhanced Care / Acute Care at Home

(as a service user),

My grandmother who has dementia had stopped eating and drinking due to oral thrush. The Acute Care at Home team promptly came out on a Sunday to assess her and which made us feel relief as they took control of the situation. They were able to put up subcut fluids until my grandmother could eat and drink again. This gave us reassurance she was being hydrated when she was so unwell.

Very professional staff (both nurses and doctors) who visited 1-2 times each day whilst she was under their care. Great care and communication provided - especially Dr Nicholson who even phoned us late in the evening to update us on her care.

Such a great service which allowed my grandmother to be cared for in her own home without a hospital admission and thankfully back to her own self, which would definitely not have been the case if the acute care at home team didn’t intervene.

Thank you all. 

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Responses

Response from Yvonne Hanna, Manager, Adult Community Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Yvonne Hanna
Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 06/10/2023 at 11:16
Published on Care Opinion at 11:16


picture of Yvonne Hanna

Hi appjj85,

Thanks so much for taking the time to leave such positive feedback.

I am very reassured that we were able to receive a referral and accept and treat your grandmother at home, especially at a weekend when our capacity would tend to be lower.

I agree, this is a great team and Dr Nicholson is excellent. Home is definitely the best place to recuperate with the correct service in place.

I hope your grandmother remains well and many thanks again, I will be sure to share this lovely story with the team.

Yvonne
Yvonne Murphy

Team Manager AC@H and Older Peoples Ambulatory Services

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