"Mismanagement of medication"

My mother went into hospital for a basic hip operation and almost died as a a result of what we felt was clear medication mismanagement.  She was also unable to communicate due to staff losing hearing aids and was basically left to wither away to almost nothing.

Staff did not pick up on the fact that her diabetes had been mismanaged that caused a condition called diabetic ketoacidosis which is extremely dangerous and almost killed her. She lost all control of her body and became almost non compus mentis. Staff did not listen to mine and my families concerns or appear to take them seriously. She could not lift an arm, feed herself, drink fluids and could not communicate her needs due being ill from the medication error and almost dying.

Myself and my family also had to deal with the death of my brother in the time this happened and were left emotionally traumatised by everything that had happened and my mother has now lost her will to live and go on.

I have not been able to tell my mother of the death of her son as she is still not fit enough to receive this news and the news that the funeral has been and gone.. She is currently 7 week post op and can't start physiotherapy due to being too weak from the mistreatment she received while in the QEUH ward 10c.

There is too much to write in this section of the form regading certain things that happened and certain things that should have happened but didn't. The care certainly was not person centred and feel as if my mother was treated as if she was unimportant and just another number in their book.

Staff were taking her food away despite family requesting she needed support. She lost so much weight from the medeication error but this was shrugged off. One nurse was cheeky when we asked a question regarding my mothers care. Physio were seen physically lifting her and shoving her even although she didn't have the strength to lift her head or could hear what they were saying. the list seems endless.

Personal belongings went missing including digital hearing aids that were vital for communication. when she was moved to a different hospital, her personal blister pack medication and pain relief meds, along with personal items went missing with no explanation. The whole family feels extremely angry as to the lack of empathy and compassion, the lack of accountability, the lack of attention paid to my mother's need. She became so ill and could not advocate for herself and staff assumed she was confused was non-cooperative.

My mother and our family not only have had to deal with this situation but we have had to deal with the emotions of loosing a brother as this happened as well. It has been a very traumatic experience and now my mother who was an independent lady living in her own home, feels like she does not want to go on and has lost her will to live.

There are not enough words in this section to express everything that needs to be expressed. I feel a sense of sadness, anger, confusion, hurting, guilt and many more emotions that come along with losing a brother while watching my mother almost die.