"Patience and professionalism"

My mother-in-law has been under the care of audiology following GP referral. She has received excellent care and treatment from the Audiology Department at Perth Royal Infirmary. She has been under the care of Keith. On both initial assessment and follow up, Keith has provided an excellent service. He has taken time to listen, understand and then provide the right treatment and education, showing both kindness and compassion throughout. Nothing was a bother to Keith and his patience and professionalism was appreciated by both my mother-in-law and myself. 

Thank you!