Text size

Theme

Language

"Excellent care received from ayrshire maternity unit"

About: Crosshouse Hospital / Maternity care

(as the patient),

From the moment I contacted the triage team at 3am after discovering my waters broken, I was treated with great care and respect. When I was admitted to the ward for observation, I met the doctors on the ward round who explained my options and gave me time to review them and discuss with my husband. 

I was taken down to delivery suite by my midwife Lisa and student midwife Kirsten who were both so professional and made me feel at ease. Getting me settled and on the monitor while chatting away to me and keeping me calm. Answering all my questions along the way. I also wanted to mention the staff that came in to swap over with Lisa for breaks. We ended up chatting nonsense but it meant I wasn't focusing on contractions and was able to keep calm. 

Once baby was here and was struggling a bit, help arrived quickly and there was no panicking which again helped me to keep calm. When I had a bleed again there was no sense of panic, just everyone that needed to be there was there. My midwife Gillian was on hand reassuring me. 

Overall I want to commend all the staff on their professionalism, care and attention making a very vulnerable and nerve wracking experience so calm

 I can't thank them enough in helping to bring my little girl into the world. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Attica Wheeler, Midwifery and Site Director, Women and Children's Services, NHS Ayrshire and Arran nearly 2 years ago
Attica Wheeler
Midwifery and Site Director, Women and Children's Services,
NHS Ayrshire and Arran

Manages Paediatrics both acute and community services, Sexual Health Services Gynaecology Services Maternity Services Fertility Services Neonatal Services SARC services

Submitted on 01/10/2023 at 16:05
Published on Care Opinion at 16:05


Dear Secondtimemum2

Firstly congratulations on the birth of your daughter! I hope you are both settling into family life well. Thank you so much for sharing your experience with us during what must be a busy time for you. I will ensure your lovely message is passed on to the teams and staff you named. They will appreciate your feedback. It is messages like yours that keep us passionate about the service we deliver,

I wish you and your family the best of health for the future and thank you

Kind regards

Attica

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k