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Regarding appointment

Posted By plutohf44

"Regarding appointment"

About: The Lawson Practice

(as the patient),

Dear sir

I try to make an appointment for my wife and that day I had an appointment and I talk with doctor and they said I have to speak with receptionist but I was ignored and the receptionist did not make a appointment for my wife.

I don’t know how to use online and try to make an appointment for my wife and been waiting for appointments nearly 3 months.

I did not find this receptionist helpful

Kind regards

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Responses

Response from Uzo Chukwunonye, Deputy Practice Manager, The Lawson Practice, The Lawson Practice nearly 2 years ago
Uzo Chukwunonye
Deputy Practice Manager, The Lawson Practice,
The Lawson Practice

Submitted on 08/10/2023 at 21:36
Published on Care Opinion at 21:36

picture of Uzo Chukwunonye

We are sorry to hear about your experience at Lawson Practice. We value your feedback and we would like to investigate what happened. Please email us at lawson.practice@nhs.net to discuss this matter further.

Regarding requesting for appointments online, we understand that not everyone is familiar with the online system. You can always call or visit the practice to request an appointment, as you mentioned. However, if you would like to learn how to use the online system, please ask the reception manager who can explain the steps in detail.

We hope this helps and we look forward to hearing from you soon.

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