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Care Opinion

Excellent care and compassion

Posted By ADEMed

"Excellent care and compassion"

About: University Hospital Wishaw / Day Surgery

(as a staff member posting for a patient/service user),

I as at the Day Surgery Unit of Wishaw Hospital today and absolutely everyone was incredible. The cleaning lady who too time out to show us to the lifts to simply everyone. Thrcare was professional compassionate unrushed and very sympathetic to my underlying disabilities and other health conditions 

Please pass on my sincere thanks to one and all 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 7 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 03/10/2023 at 17:30
Published on Care Opinion at 17:30

picture of Jennifer Montgomery

Dear ADEMed,

Thank you for sharing your recent experience at University Hospital Wishaw, Day Surgery.

I am so pleased to hear that everyone has treated you with care and compassion and you were well looked after. I am also pleased that our staff were sympathetic to your underlying disabilities. I will be delighted to pass on your kind words and feedback to the team involved in your care and I am sure they will be happy to hear of the positive impact they had on your care.

I hope you are recovering well.

Kind Regards,

Jenni

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