Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Vaccination centre

Posted By Manc1

"Vaccination centre"

About: Aberdeen City Health & Social Care Partnership / Covid Vaccination Service

(as a service user),

If there was ever evidence of why things should be left alone it is this service. Arrived in plenty of time for daughters appointment but had to wait 40 minutes as they were running so far behind. No fans, it was absolutely roasting, one tiny jug of warm water when there were well over 50 people waiting. I asked how far behind they were running on arrival and was told half an hour, when I asked why the receptionist just laughed and shrugged his shoulders. Why is there an appointment system if it’s not being stuck to? A raffle ticket given so people are seen in order?! It has certainly put me off getting an appointment for myself and I’m front service health care, I just don’t have an hour to waste sat doing nothing. Management need to address these issues and get the service running properly! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caroline Anderson, Programme Manager, Aberdeen City Vaccination Programme, Aberdeen City Health and Social Care Partnership nearly 2 years ago
Caroline Anderson
Programme Manager, Aberdeen City Vaccination Programme,
Aberdeen City Health and Social Care Partnership

Coordinates and oversees the Vaccination programme for Aberdeen City

Submitted on 17/10/2023 at 12:55
Published on Care Opinion at 13:03

I want to extend my sincerest apologies for the prolonged wait you experienced during your daughter's appointment. We understand the frustration this can cause, and I'd like to provide some insight into the challenges we are currently facing.

As we prepare for the winter programme, our efforts are focused on vaccinating those in care homes, schools, housebound individuals, staff, and inpatients, which has added significant demand to our staffing for delivery. Unfortunately, we have encountered a higher-than-usual number of staff absences, which has affected our ability to maintain appointment schedules as efficiently as we would like.

Regarding the temperature inside the centre, we acknowledge that it has been uncomfortably warm. Rest assured, we are actively working to address this issue to ensure a more comfortable environment for all visitors.

The appointment system, including the raffle ticket approach, is designed to help us maintain organisation within the centre, but I understand your concerns about its effectiveness. We are reviewing our processes to ensure that appointments are adhered to more closely and that wait times are minimised.

Your feedback is valuable, and we are committed to improving our service. I apologise for any inconvenience this may have caused and hope that you'll consider using our services in the future, once we've made the necessary improvements.

Thank you for your understanding, and we appreciate your patience during this challenging time.

Kind Regards

Stephen Main, Lead Nurse - Immunisations & CTAC

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k