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Unacceptable waiting times and incoherent names called

Posted By crocodilecm69

"Unacceptable waiting times and incoherent names called"

About: Mater Hospital / Macular Unit

(as a service user),

I am totally aware that the medical staff are under pressure, however the new system just implemented to streamline clinic and injections isn’t working. To bring patients who have travelled quite a distance brought in one week to be told to come back the next for an injections. Delays still significant, this needs to be reviewed.

I have noted on several occasions nurses came out and give out a name which was totally incoherent. Left the room as no one got up from their seat. I followed the nurse and asked for confirmation of the name, found the patient and got them seen there and then. I have witnessed this happening on quite a few occasions. With many patients elderly there should an electronic board with patients name displayed (aware it is the Macular clinic most patient declining /limited sight) there should also be a tannoy system.

I hope this feedback will be acted upon to improve patient experience.

Many thanks

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Responses

Response from Wendy Dobbin, Assistant Service Manager, ENT, Burns & Plastics Services, Belfast Health and Social Care Trust nearly 2 years ago
Wendy Dobbin
Assistant Service Manager, ENT, Burns & Plastics Services,
Belfast Health and Social Care Trust

Assistant Service Manager for ENT, Burns & Plastics Services

Submitted on 29/09/2023 at 03:52
Published on Care Opinion at 03:52

Dear crocodilecm69

Thank you for your comments and suggestions for improvement for the Macular Clinic. We do welcome service user feedback for our own learning.

The arrangement whereby patients are booked to come back one week after imaging for injection was introduced as previously not all patients needed an injection straight after imaging and too many injection slots were being wasted on the same day appointment system.

By booking back, all slots for the next week's injections are used. An extra 400 injections have been given this year so far, using this system. We do appreciate travelling to Belfast can be inconvenient for those patients living some distance away.

With regard to introducing electronic patient alert systems, we are currently looking at various options to improve flow and communication in the Macular Clinic..An application for funding has been made to help with this.

Kind regards

Wendy

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