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Treated with respect and compassion

Posted By Jojo82

"Treated with respect and compassion"

About: Causeway Hospital / Accident & Emergency Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My grandmother was admitted with a fractured hip, following a 4.5 hour wait for an ambulance.

The nurses and doctors in Causeway A&E were exceptional. They made her warm and comfortable quickly.

The quality of care she received was amazing and they treated her with respect and compassion despite how busy the department was. Thank you so much for all you do 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT nearly 2 years ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 28/09/2023 at 10:58
Published on Care Opinion at 12:07

Hi Jojo82

My name is Victoria McCrory, I am the Assistant Clinical Services Manager for Causeway ED.

I am very sorry to hear your Grandmother has sustained a fracture, and we as a team wish her a speedy recovery. Thank you very much for taking the time to leave our Department a compliment via Care Opinion. I am pleased to read that your grandmother had a positive experience within the Department, and was treated with respect and compassion. I will ensure that the staff receive this feedback.

We hope your Grandmother is keeping well, and again wish her a speedy recovery

Kind Regards

Victoria McCrory

ACSM Causeway ED

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 28/09/2023 at 14:05
Published on Care Opinion at 14:05

picture of Neil Gillan

Good afternoon Jojo82,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. With regards to our response times please be assured that we are working closely with the Department of Health and the Strategic Planning and Performance Group to increase our available resources. We are also working with the local EDs to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulance are able to respond to further emergencies.

I wish your grandmother a speedy recovery.

Best wishes

Neil

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for service users, carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email me at neil.gillan@nias.hscni.net

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