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"Turned away"

About: North West Ambulance Service NHS Trust / NHS 111 (North West) University Hospital Aintree / Accident and emergency

(as the patient),

Recently I had a colonoscopy and I started having bad bleeding with severe back and hip pain, tummy ache from a few hours after procedure. I took pain medication and tried to stay away from hospital or GP for a few days because the experience was traumatic .

After 3 days I could not bear the backache so I went to urgent care walk in centre but was told to go to emergency. I thought I would be getting better so I stayed home to rest and after 3 days I started having a huge amount of vaginal bleeding.

Called 111 yesterday and they said go to an emergency. I went to Aintree and was turned away at the door in the triage room. The doctor said go somewhere else without examining me or testing anything. I was struggling even to get out of the door and none of the 4 people in that room seemed to care. I am having morphine and have been bleeding really heavy for 5 days straight now and there is no one to help.

Aintree A&E staff were not under pressure. I am appalled because this was my first emergency visit in 16 years and I cannot believe they just told me to go when they saw I was dizzy and weak. I got out all alone and called a taxi who kindly took me home .

I am still bleeding and my back ache is bad but not sure where I can go for help . 

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Responses

Response from Patient Experience and Engagement Officer, Patient Experience, Liverpool University Hospitals 5 months ago
Submitted on 07/11/2023 at 14:46
Published on Care Opinion at 14:46


We apologise for the lack of treatment you received while visiting the ED department. We will share your concerns with the relevant department for learning.

If you have not done so already and would like to discuss any aspects of the concerns you have raised, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 3287

You can also write to:

Patients Advice and Complaints Department

Liverpool University Hospitals Foundation Trust

Aintree Site

Lower Lane

Liverpool L9 7AL

Thank you

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