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My dad was unwell

Posted By Anne1130

"My dad was unwell"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC) NHS 24 / NHS 24 (111 service)

(as a service user),

Dads carer phoned me in evening to say dad felt unwell, I came to stay and he had a difficult night, I phoned NHS 24 in the morning and although it was a long wait both people I spoke to were extremely helpful and kind.

They arranged a visit to out of hours doctor and dad was seen within 3 hours of my call.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/09/2023 at 13:01
Published on Care Opinion at 13:01

picture of Shona Lawrence

Hi Anne1130

I'm sorry to hear you dad was unwell and had a difficult night. I hope he is doing better. Thanks for sharing your experience of NHS 24 and the Out of Hours Service via Care Opinion.

I'm pleased to see our staff were helpful and kind. We recognise that people who have to call NHS 24 are normally concerned for their health or that of a loved one and our staff try hard to put callers at ease as much as possible. It would be good to share your story with the staff who managed your call. With some additional detail, I could do this. I'm sure the staff would be delighted to receive your feedback. I can be contacted on 07814 299944 or email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes to you both.

Take care

Shona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran nearly 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 10/10/2023 at 13:15
Published on Care Opinion at 13:15

picture of Pamela Gibson

Dear Anne1130

I would like to thank you for taking the time and trouble to share this lovely feedback about your experience of NHS 24 and the Out of Hours Service via Care Opinion.

Like my colleague, Shona, at NHS 24, I am delighted to hear that your dad received prompt care and that the staff you spoke with were both helpful and kind.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the Out of Hours Team.

I do hope your dad is feeling better now and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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