"Patients are a problem for this practice "

I am chronically ill. There is no continuity of care any longer at this practice. I was told to expect a telephone call this afternoon from 'a clinician' and to have my phone 'at hand'. No time was given. I had my phone 'at hand' and when it rang I was in the middle of a shop. I tried to answer the call but it rang off after 4 rings. I then received what I consider to be a very rude text message saying they would attempt to call me again and if I didn't answer for a second time I would have to ring up for an appointment. All I wanted was my test results. I rang reception and the receptionist did get someone to ring me back. The person who rang me back was not the same one who did the test and their advice was entirely different. My main point here is that I think this practice consider their patients to be a nuisance. The patients are blamed everytime something goes wrong. I need time to answer my phone and 4 rings isn't long enough. I know we are literally just an NHS number to this practice but at least they could pretend to care a little bit about their patients. Please do not ask me to make a formal complaint because I have neither the time nor the inclination. Maybe you could discuss my comments at one of your meetings. Respect works both ways and as far as I can see there is little respect for the patients by some members of the 'clinical' staff and reception staff.